Senior Healthcare Business Analyst
Mexico
Job Description
Senior Healthcare Business Analyst
Aguascalientes, Aguascalientes
Job Summary
| "The Cerner Pharmacy Application Support Analyst (PharmNet Specialist) is responsible for supporting, configuring, and optimizing the Cerner PharmNet module to ensure safe, efficient, and compliant medication management across healthcare systems. The role involves troubleshooting issues, collaborating with pharmacy and clinical teams, managing formulary and medication data, and ensuring smooth pharmacy workflows within the Cerner Millennium EHR ecosystem. Key Responsibilities 1. Application Support & Troubleshooting Provide expert-level support for Cerner PharmNet, resolving break/fix issues, workflow errors, and medication management problems across CERT and PROD environments. Troubleshoot Rx workflows (e.g., pharmacy orders, robot orders, charges, cart-fill, automated dispensing cabinet bin loads/unloads). Respond to incidents and service requests promptly while meeting defined SLAs. 2. Integration & Interface Support Work closely with integration teams to support Rx workflow interfaces, including HL7 and FHIR‑based data flows. Support interoperability with external pharmacy systems (e.g., Omnicell, Pyxis, McKesson Rx) and other Cerner modules like PowerChart and RxStation. 3. Documentation Create and maintain knowledge base articles, SOPs, and workflow documentation for ongoing education. 4. Required Qualifications & Experience 3+ years hands‑on experience with Cerner PharmNet. Strong understanding of medication workflows, pharmacy operations, and medication safety requirements. Technical skills in Cerner Millennium, PharmNet, PowerChart, and related medication management tools. Proficiency with HL7 (preferred) and FHIR (preferred). Excellent communication, problem‑solving, and customer service skills." |
Key Responsibilities
1. Analyze current business processes in the healthcare industry and identify areas for improvement.
2. Work closely with stakeholders to gather and document business requirements.
3. Develop and implement process improvements to enhance operational efficiency.
4. Conduct data analysis to identify trends and insights for informed decision-making.
5. Collaborate with cross functional teams to ensure successful implementation of process improvements.
6. Provide regular updates and reports on project progress to stakeholders.
7. Support user acceptance testing and training efforts for implemented solutions.
2. Work closely with stakeholders to gather and document business requirements.
3. Develop and implement process improvements to enhance operational efficiency.
4. Conduct data analysis to identify trends and insights for informed decision-making.
5. Collaborate with cross functional teams to ensure successful implementation of process improvements.
6. Provide regular updates and reports on project progress to stakeholders.
7. Support user acceptance testing and training efforts for implemented solutions.
Skill Requirements
1. Strong understanding of business processes in the healthcare industry.
2. Proficiency in process analysis, documentation, and improvement techniques.
3. Excellent communication and stakeholder management skills.
4. Ability to conduct data analysis and interpret findings.
5. Experience in project management and cross functional collaboration.
6. Strong problem-solving and critical thinking abilities.
7. Familiarity with healthcare regulations and compliance standards.
8. Knowledge of healthcare information systems and technology.
9. Attention to detail and ability to prioritize tasks effectively.
2. Proficiency in process analysis, documentation, and improvement techniques.
3. Excellent communication and stakeholder management skills.
4. Ability to conduct data analysis and interpret findings.
5. Experience in project management and cross functional collaboration.
6. Strong problem-solving and critical thinking abilities.
7. Familiarity with healthcare regulations and compliance standards.
8. Knowledge of healthcare information systems and technology.
9. Attention to detail and ability to prioritize tasks effectively.
Other Requirements
1.Relevant certifications in business analysis or healthcare process management are a plus.
Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.