Senior Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL
India
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Job Description
Senior Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL

Job Summary

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is pivotal in troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture.

Key Responsibilities

1. Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL, ensuring adherence to quality standards and regulatory requirements.
2. Collaborate with support teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and a strong security posture across various database environments.
3. Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts, fostering a culture of continuous improvement.
4. Coach and mentor analysts to enhance their skills in troubleshooting and incident resolution, ensuring high standards of service delivery.
5. Strive for positive customer experiences by achieving First Call Resolution targets, minimizing rejected resolutions and case reopens, and proactively addressing potential security threats.
6. HandsOn experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
7. Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
8. Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
9. Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)

Skill Requirements

1. In-Depth Knowledge Of Mssql, Mysql Oracle, And Postgresql Administration, With A Solid Understanding Of Database Management Principles.
2. Proficient In Troubleshooting Complex Technical Issues And Implementing Effective Solutions.
3. Strong Analytical Skills For Performing Root Cause Analysis And Problem-Solving.
4. Familiarity With Incident Management Processes And Best Practices In Support Operations.

Other Requirements

1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp), Postgresql Professional Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.