Senior Process Associate - BFS
India
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Job Description
Senior Process Associate - BFS
Chennai, Tamil Nadu

Job Summary

We are seeking a skilled and detail-oriented Senior Associate to support chargeback and dispute processing for an Australian banking client. The ideal candidate should have strong knowledge of card scheme rules, hands-on experience in dispute resolution, and the ability to manage complex cases with accuracy and compliance

Key Responsibilities

  • Process chargebacks, pre-arbitrations, representments, and dispute cases in accordance with Visa/Mastercard/EFTPOS rules.
  • Handle moderately complex and high-value dispute cases, ensuring accuracy and timely completion.
  • Assist in work allocation and support junior analysts with queries and case clarifications.
  • Maintain compliance with client SLAs, quality parameters, and internal controls.
  • Prepare daily/weekly reports related to productivity, accuracy, and case status.
  • Identify trends, recurring errors, or process gaps and provide inputs for improvements.
  • Coordinate with internal teams and support communication with the Australian client as required.
  • Participate in team huddles, calibration sessions, and regular knowledge-sharing sessions.
  • Support audit requirements and ensure proper documentation of dispute cases.

Skill Requirements

1. Proficient Typing Skills With High Accuracy And Speed.
2. Critical Thinking And Problem-Solving Abilities.
3. Basic Understanding Of Data Management And Reporting Practices.
4. Familiarity With Card Industry Regulations, Including Kyc And Aml Procedures.
5. Proficient In Using Data Analysis Tools And Generating Reports.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.