Job Summary

To independently process and validate banking operations requests, support quality checks, identify defects, provide feedback inputs and manage routine exceptions across servicing, fulfilment, lending, and regulatory activities

Key Responsibilities

• Process assigned banking back-office cases independently within SOP, SLA expectations.
• Validate customer instructions, account details, documents, mandates, product records, approvals and case categorization
• Handle routine exceptions such as missing documents, incorrect queues, unclear instructions, duplicate requests, dealer / RM queries or customer record mismatches.
• Maintain trackers for completed work, pending cases, rejected items, clarifications and escalations.
• Highlight potential SLA risk, aged cases, recurring errors, process ambiguity and training gaps to the Team Leader.
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Skill Requirements

• Graduate in any stream; Commerce / Finance / Banking preferred.
• 2 years of relevant banking operations, retail banking, lending, BPO back-office experience.
• Preferred exposure to banking back-end operations depending on LOB alignment.

Typing ability: 30+ WPM preferred with 95% accuracy aspiration after process certification

Other Requirements

• Working knowledge of banking products and servicing requests, 
• Understanding of validation, verification, maker-checker controls, evidence capture and workflow queue management.
• Ability to identify defects in customer / product / document data and distinguish between processable and non-processable cases.