Senior Process Associate - Cash Apps - LTC
India
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Job Description
Senior Process Associate - Cash Apps - LTC

Job Summary

A senior associate is a mid-level professional responsible for a variety of tasks within an organization. Senior associates are seen as leaders within their teams and are expected to possess a strong level of expertise in their field.

Key Responsibilities

1. Responsible For Processing And Applying Customer Payments To Open Invoices, Ensuring That All Payments Are Accurately Recorded In The System
2. Reconcile Customer Accounts To Ensure That All Payments Are Correctly Applied And Any Discrepancies Are Resolved Promptly
3. Responsible For Maintaining Accurate Records Of All Cash Application Transactions. This Includes Updating Customer Accounts, Generating Reports On Cash Application Activities, And Ensuring That All Records Are Up-To-Date And Accurate
4. Responsible For Providing Excellent Customer Service By Addressing Any Cash Application-Related Inquiries Or Concerns From Customers
5. Work Closely With Other Departments, Such As Accounts Receivable And Customer Service, To Resolve Any Issues Related To Cash Application

Skill Requirements

1. Proficiency In Cash Application Processes And Related Technologies
2. Strong Written And Verbal Communication Skills
3. Customer Service Orientation And Service Mindset
4. Ability To Analyze Operational Workflows And Suggest Improvements
5. Familiarity With Data Management Across Multiple Systems And Databases

Other Requirements

1. B.Com/Bba Or Equivalent Graduation (Relevant To Location)
2. Optional But Valuable: Certification In Customer Service Management Or Financial Services
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.