Senior Process Associate - Customer Care
India
Job Description
Senior Process Associate - Customer Care
Gurugram, Haryana

Job Summary

We are seeking a motivated IAM Analyst with 2–3 years of experience to join our team. The ideal candidate will be responsible for managing user identities, access controls, and security policies across enterprise systems. This role requires a strong understanding of IAM processes, tools, and best practices to ensure secure and efficient access management. 

Key Responsibilities

Handle user provisioning, deprovisioning, and access modifications across multiple systems and applications. 

• Manage role-based access controls (RBAC), least privilege access, and segregation of duties (SoD) to ensure security compliance 

• Document IAM processes, workflows, and policies for compliance and operational purposes. 

• Collaborate with stakeholders to improve IAM governance, security controls, and compliance measures. 

Skill Requirements

 2–3 years of experience in Identity and Access Management (IAM) or IT Security. 

• Hands-on experience with IAM tools (e.g., Active Directory, Azure AD, Okta, SailPoint, CyberArk). 

• Understanding of user provisioning, authentication, single sign-on (SSO), and multi-factor authentication (MFA). 

• Strong communication skills and ability to work collaboratively with cross-functional teams. 

Other Requirements

Work Experience: 

• Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience. 

• 1+ years of Technical Helpdesk/Customer Service/Access Management Environment 

• 1+ years of experience in IT audit, information security, or risk management, with a focus on infrastructure and/or vendor assessments. 

• Strong analytical, problem-solving, and critical thinking skills. 

Location: 

• Client Office, Gurgaon, India 

Other requirements: 

● Shifts rotational 

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.