Senior Process Associate - Customer Care
India
Apply now
Job Description
Senior Process Associate - Customer Care
Chennai, Tamil Nadu

Job Summary

ROLE PROFILE  

Function/Domain Revenue Accounting

Role Location Chennai

Positions Financial Analyst

Job Profile: The Customer Invoicing & Billing Specialist is responsible for preparing accurate and timely invoices, maintaining billing information, validating sales and tax data, and ensuring proper settlement and chargeback processing. The role supports Pipeline Invoicing, Terminal Invoicing, and Terminal Settlement/Transmix Invoicing processes. It requires strong attention to detail, customer communication skills, and hands-on experience in invoice processing within ERP/billing systems. 1. Pipeline Revenue Accounting Customer Invoicing Prepare customer bills and invoices in accordance with tariff schedules and contractual terms. Maintain pipeline tariff rates and default charges in the billing system. Perform weekly and monthly invoice cycles in coordination with Pipeline Volume Accounting. Perform monthly controls to validate volumetric and invoicing accuracy. Maintain contract-specific volume commitments to ensure proper invoicing. Prepare manual invoices and input into subledger as required. Issue credit memos and refund requests (within approved thresholds). Send special invoices, including those for reimbursable projects. Perform billing adjustments, including deductions, credits, and chargebacks. Prepare and send ad-hoc/manual invoices. Update and maintain customer account master data. Perform account reconciliations. Support customer collections activities. 2. Terminal Revenue Accounting Prepare customer bills/invoices for terminal operations. Communicate with customers to gather sales and volume-related information. Perform monthly controls to validate volumetric and invoicing accuracy. Coordinate with Contract Management to ensure contract setup and contract-specific volume commitments to ensure proper invoicing. Coordinate with Terminal Volume Accounting to invoice terminal settlement and transmix invoices. Prepare manual invoices and input into subledger as required. Issue credit memos and refund checks requests per defined app

Key Responsibilities

1. Pipeline Revenue Accounting

Customer Invoicing

  • Prepare customer bills and invoices in accordance with tariff schedules and contractual terms.
  • Maintain pipeline tariff rates and default charges in the billing system.
  • Perform weekly and monthly invoice cycles in coordination with Pipeline Volume Accounting.
  • Perform monthly controls to validate volumetric and invoicing accuracy.
  • Maintain contract-specific volume commitments to ensure proper invoicing.
  • Prepare manual invoices and input into subledger as required.
  • Issue credit memos and refund requests (within approved thresholds).
  • Send special invoices, including those for reimbursable projects.
  • Perform billing adjustments, including deductions, credits, and chargebacks.
  • Prepare and send ad-hoc/manual invoices.
  • Update and maintain customer account master data.
  • Perform account reconciliations.
  • Support customer collections activities.

 

2. Terminal Revenue Accounting

  • Prepare customer bills/invoices for terminal operations.
  • Communicate with customers to gather sales and volume-related information.
  • Perform monthly controls to validate volumetric and invoicing accuracy.
  • Coordinate with Contract Management to ensure contract setup and contract-specific volume commitments to ensure proper invoicing.
  • Coordinate with Terminal Volume Accounting to invoice terminal settlement and transmix invoices.
  • Prepare manual invoices and input into subledger as required.
  • Issue credit memos and refund checks requests per defined approval limits.
  • Send special invoices, including those for reimbursable projects.
  • Update and maintain customer account master data.
  • Prepare and send manual (ad-hoc) invoices.
  •  Perform account reconciliations.
  • Support customer collections activities.

Skill Requirements

1. Proficiency In Customer Service Principles And Practices, Demonstrating A Strong Service Mindset.
2. Excellent Verbal And Written Communication Skills, Ensuring Effective Interaction With Customers And Team Members.
3. Ability To Analyze Customer Issues And Provide Resolutions, Showcasing Problem-Solving Capabilities.
4. Familiarity With Performance Metrics And Slas, Contributing To Project Outcomes And Maintaining Quality Standards.
5. Strong Adherence To Company Policies And Guidelines, Including Confidentiality And Ethical Conduct.

Other Requirements

1. Optional But Valuable Certifications In Customer Service Excellence Or Related Fields
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.