Senior Process Associate - Order Mgmt - Lead to Cash
India
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Job Description
Senior Process Associate - Order Mgmt - Lead to Cash

Job Summary

The Senior Process Associate plays a crucial role in handling / overseeing customer support operations within the Delivery Operation (Non-Voice) area. This mid-level professional ensures efficient order management, high-quality customer interactions, and continuous improvements in workflow processes, contributing significantly to the overall objectives of the organization.

Key Responsibilities

1. Manage The Resolution Of Customer Queries And Issues Through Written Communication, Ensuring Swift And Effective Responses In Order Management Scenarios.
2. Handle Troubleshooting Tasks Effectively By Providing Solutions And Escalating Complex Issues To Senior Management When Necessary.
3. Evaluate Operational Workflows In Order Management, Identifying Inefficiencies And Suggesting Enhancements For Streamlined Processes.
4. Ensure The Quality And Precision Of Customer Order Data And Interactions, Maintaining The Highest Standards In Service Delivery.
5. Oversee The Accurate Entry, Updating, And Management Of Customer Order Data Across Multiple Systems And Databases.
6. Process Customer Orders From Receipt To Delivery, Ensuring All Details Are Accurate And Complete.
7. Monitor Inventory Levels To Coordinate With The Inventory Team For Stock Management, Ensuring Product Availability For Order Fulfillment.
8. Ensure That All Orders Meet Quality Standards And Are Packed Correctly Before Shipment To Maintain Customer Satisfaction.
9. Keep Customers Informed About The Status Of Their Orders, Addressing Any Inquiries Or Concerns To Enhance The Customer Experience.
10. Identify And Resolve Issues That May Delay Order Fulfillment, Such As Paperwork Issues / Inventory Shortages Or Shipping Problems, Ensuring Timely Deliveries.

Skill Requirements

1. Basic Understanding Of Order Management Processes And Systems
2. Excellent Written And Verbal Communication Skills
3. Problem-Solving Abilities With A Service Mindset
4. Proficiency In Data Management And Accuracy
5. Ability To Evaluate And Improve Operational Workflows

Other Requirements

1. Optional But Valuable: Certified In Order Management Or Customer Service Excellence
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.