Job Summary

The Senior Process Associate plays a crucial role in handling / overseeing customer support operations within the Delivery Operation (Non-Voice) area. This mid-level professional ensures efficient order management, high-quality customer interactions, and continuous improvements in workflow processes, contributing significantly to the overall objectives of the organization.

Key Responsibilities

• Manage end-to-end Procure-to-Pay (P2P) processes, including purchase requisitions creation, invoice processing, and accruals.
• Support Order Management activities and coordinate with Marketing teams to ensure accurate procurement transactions.
• Perform invoice validation, three-way matching (PO, Invoice, GR Confirmation), and exception handling.
• Support month-end and year-end close activities, including accrual preparation, tracking, reconciliation, and reporting.
• Utilize Evolve tool to create PO.
• Utilize SAP to validate PO creation and invoice processing activities.
• Monitor open purchase orders, pending invoices, aged transactions, and payment status.
• Conduct account reconciliations and ensure compliance with procurement and finance policies.
• Generate operational reports, KPI dashboards, and analytics to support business decision-making.
• Identify process improvement opportunities and drive efficiency initiatives.

Stakeholder Management

• Collaborate with Procurement, Finance, Marketing team, and Vendor Management teams.
• Manage communications with internal business stakeholders and external suppliers/vendors.
• Support issue resolution, escalations, and process-related queries.
• Build strong working relationships to ensure smooth execution of procurement and payment activities.

Skill Requirements

Technical Skills

• Strong knowledge of Microsoft Excel, including:
• Pivot Tables
• XLOOKUP/VLOOKUP
• INDEX-MATCH
• Conditional Formatting
• Data Validation
• Hands-on experience with SAP ERP.
• Knowledge of Procure-to-Pay (P2P), Accounts Payable, Accruals, and Order Management processes.
• Understanding of invoice processing, reconciliations, and financial controls.

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Customer-focused mindset with strong stakeholder management capabilities.
• Proactive approach to process improvements and issue resolution.

Other Requirements

1. Optional But Valuable: Certified In Order Management Or Customer Service Excellence

Qualifications & Experience

• 3–4 years of experience in Procure-to-Pay (P2P), Accounts Payable, Finance Operations, Procurement Operations, or Order Management.
• Bachelor's degree in Commerce, Business Administration, or a related field preferred.
• Experience working in a KPI-driven and process-oriented environment.