Senior Process Associate-Voice
Poland
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Job Description
Senior Process Associate-Voice
Warsaw, Mazowieckie

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

Independently manage customer inquiries across voice and digital channels; assist with product, order, and service-related requests; maintain complete and accurate interaction records; follow approved workflows and escalation procedures; identify recurring issues and share observations with the supervisor.

Skill Requirements

Strong communication and active-listening skills; customer empathy; working knowledge of customer-service processes; accurate documentation; multitasking and time management; issue identification and appropriate escalation.

Other Requirements

Demands per language:
Arabic-1
Dutch-1
Finnish-1
French-2
German-2
Greek-1
Norwegian-1
Portuguese-1
Russian-1
Spanish-2
Swedish-1
Turkish-1
Ukrainian-1
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.