Senior Process Associate
United States
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Job Description
Senior Process Associate
Others, Florida

Job Summary

Customer Support Executive – Mailroom

Full Time (permanent/FTC) 

The successful individual will deal with a range of requests including Supporting the business by preparing documents and getting documents ready for scanning.

Key Responsibilities

  • Receiving, sorting and scanning incoming mail and ensuring data is uploaded to relevant systems within defined SLA
  • Able to comprehend the request of the customer and meet the quality standard/Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
  • To provide information to customers regarding their queries and resolve the end customer issues as per defined SLA
  • Separating the archived documents based on individual customers
  • Preparing and batching documents ready to be uploaded/sent out to customers
  • Any administrative ad-hoc duties as required

Skill Requirements

  • PC literate and confident working with basic IT applications.
  • Ability to work in a pressurised environment,
  • Able to work in a highly target driven environment to meet tight timelines.
  • Able to work on flexible timings as and when required.

Other Requirements
Maximum Salary (US):  41600
Minimum Salary (US):  37440
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.