Job Summary
MATERIAL ORDER MANAGEMENT, SYSTEMS EVALAUATION & ANALYSIS
Feedback Engineer will be responsible for understanding and interpreting the components of elevator systems, understand the issue related to it’s performance and provide workable resolution to the end user.
This position interfaces with other Engineering groups, Field Engineers, and Suppliers to provide world class customer support
Responsibilities:-
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Interpret engineering drawings and other technical documents
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Be able to identify correct elevator material that is required
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Follow up with suppliers, factories for material ordered and escalate appropriately
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Handle Feedbacks without delays
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Achieve and exceed set targets (Performance, Quality)
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Meet metrics for safety, sustainability, quality, delivery and cost as a general function of the role
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Possess the ability to closely follow instructions and pre-established procedures/SOP to perform the functions of the job required.
QUALIFICATIONS Degrees, Certifications, Experience
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Mechatronics or B.Tech/ B.E - Mechanical/Electrical/ Electronics
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Candidates from Manufacturing background with an Elevator experience will be preferred
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0 - 4 years of experience in Manufacturing space
Key Responsibilities
Knowledge of Elevator maintenance equipment
. Excellent knowledge of technical systems
. In-depth knowledge of mechanics, signalization and electronics
. Read and interpret elevator drawings - Ability to read and understand electrical and electronic diagrams, plans and drawings
. Excellent verbal and written communication skills for End User and Engineer to diagnose the issue and recommend resolution
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Ability to build rapport quickly with people
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Excellent time management and organizational skills
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IT literate- preferably with experience using Microsoft Office (Outllook, MS Word, Excel,)
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Possess the ability to work well within a team environment while demonstrating the ability to make decision
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Possess effective verbal and written communication skills.
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Excellent listening and Time management ability
Skill Requirements
Ability to empathize toward the end user situation & understand what they are going through
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Must have a high attention to detail
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Ability to manage stressful situations and cope in a fast paced work environment
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To cope with unpredictable work patterns and work well under pressure
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Must be able to effectively deal with people at all levels [Operations & Enabling functions]
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Ability to multitask and successfully operate in a fast paced, team environment