Job Summary

Process corporate and commercial banking servicing requests accurately and within agreed timelines and accuracy. Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.

Key Responsibilities

• Log and track requests; identify the correct customer, account, product and servicing route.
• Support new/additional account opening: check documentation, coordinate KYC queries, prepare business banking account opening, Global markets handoffs and verify completion.
• Validate mandates and signatories for corporate and commercial banking account maintenance, address/name changes, closures and electronic-banking requests.
• Investigate transactions, statements, cheques and unpaid direct debits; process standing-order requests and payment queries within permissions for current accounts.
• Apply RM-approved lending amendments; complete four-eyes and subsequent-day checks without making credit decisions.
• Match documents to agreements; validate invoices, ID requirements, signed agreement versions and bank details; raise missing-document queries.
• Maintain audit evidence and secure correspondence; escalate discrepancies, failed verification and overdue dependencies.

What You Need

• Relevant corporate/commercial servicing, lending administration or controlled banking-processing experience.
• Knowledge of mandates, KYC/beneficial-ownership documentation, account maintenance and payment investigations.
• Numerical accuracy, document/system reconciliation, clear business writing and practical Excel skills.
• Exposure to UK/European commercial banking operations—including business banking request processing, KYC, and current account opening—is desirable. Experience in loan fulfilment, after-sales servicing, or an equivalent area would be advantageous.
• Associate: routine cases with guidance; Analyst: independent trained processing; Senior Analyst: complex cases and authorised peer-review/KT support.
• Degree in Finance, Commerce, Accounting, Business or equivalent relevant experience. Work within approved permissions and protect customer information.

Business Banking Knowledge

• Working knowledge of business current/deposit accounts, mandates, authorised signatories, account opening and maintenance, payments, standing orders and cheque servicing.
• Understand KYC/beneficial-ownership documentation, RM-approved lending amendments and document/ID, invoice and bank-detail validation; recognise approval and escalation boundaries.

Skill Requirements

Language & Communication

• Excellent written and verbal English with professional customer-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.
• Ability to explain exceptions, documentary gaps and required actions clearly and tactfully.

Other Requirements