Job Summary

The Collections Analyst is responsible for managing and recovering outstanding customer receivables within the Order-to-Cash (O2C) cycle. The role focuses on minimizing overdue balances, improving cash flow, reducing bad debt exposure, and maintaining strong customer relationships through effective collection strategies and stakeholder collaboration

Key Responsibilities

Key Responsibilities

Collections Management

• Monitor customer accounts and Accounts Receivable (AR) aging reports.
• Proactively contact customers regarding overdue invoices through phone, email, and customer portals.
• Execute collection strategies aligned with company policies and customer payment terms.
• Prioritize delinquent accounts based on risk, aging, and customer value.

Accounts Receivable Recovery

• Follow up on outstanding invoices to secure timely payments.
• Negotiate payment plans and commitments where necessary.
• Ensure collection targets and cash recovery goals are achieved.
• Identify and escalate high-risk accounts for management review.

Customer Relationship Management

• Build and maintain professional relationships with customer finance and accounts payable teams.
• Address customer payment inquiries and collection-related concerns.
• Balance customer service with effective debt recovery practices.

Collaboration and Issue Resolution

• Partner with Billing teams to resolve invoice discrepancies delaying payment.
• Coordinate with Dispute Management teams on payment holds and customer claims.
• Work with Sales and Account Managers to support collection activities for strategic customers.
• Escalate unresolved issues through appropriate governance channels.

Credit Risk Monitoring

• Monitor customer payment patterns and identify deteriorating credit behavior.
• Recommend credit hold, release, or credit limit adjustments where appropriate.
• Support periodic customer credit reviews.

Reporting & Compliance

• Maintain accurate records of collection activities and customer communications.
• Update collection notes and statuses within ERP and collection systems.
• Prepare daily, weekly, and monthly collections reports.
• Ensure compliance with company policies, internal controls, and audit requirements.

Month-End Activities

• Support month-end and quarter-end cash forecasting activities.
• Assist with bad debt provisioning and reporting.
• Contribute to Working Capital improvement initiatives.

Skill Requirements

Required Qualifications

• Bachelor's degree in Finance, Accounting, Commerce, Business Administration, or related field.
• 0-3 years of experience in Collections, Accounts Receivable, Credit Management, or Order-to-Cash operations.
• Proficiency in Excel and reporting tools.

Other Requirements