Job Summary
The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination
Key Responsibilities
The Process Analyst/Associate is responsible for managing and resolving customer invoice disputes within the Order-to-Cash (OTC) process while ensuring timely collections, minimizing revenue leakage, improving customer experience, and driving process improvements. The role requires close collaboration with Customers, Sales, Customer Service, Master Data, Billing, Logistics, and Credit & Collections teams to ensure effective dispute resolution and root cause elimination
Skill Requirements
Preferred Skills (Experienced):
- Knowledge of Accounts Receivable processes
- understanding of OTC lifecycle
- Customer service orientation
- Investigate dispute root causes by coordinating with cross-functional teams.
- Ensure timely resolution of disputes within defined SLA and KPI timelines.
- Track and follow up on aged and unresolved disputes.
- Maintain accurate dispute records and supporting documentation.
- Experienced in SAP (Basic T-codes and navigations)