Job Summary

Independently manage complex Asset Finance activities, support operational excellence, mentor team members and contribute to quality and productivity improvement

Key Responsibilities

•   Process and review complex Asset Finance transactions.

•   Contribute to process improvement and ensure adherence to KYC, AML and regulatory requirements.

•   Support Associates with process queries and operational guidance.

•   Review applications, agreements, customer requests and critical transactions.

•   Conduct quality checks and identify error trends.

•   Handle escalations and exception cases requiring advanced process knowledge.

•   Collaborate with SMEs, Team Leaders and stakeholders; participate in client discussions and calibration sessions when required.

•   Strong understanding of Asset Finance and banking operations.

•   Advanced analytical and problem-solving capability.

•   Ability to manage critical queues and multiple priorities.

•   Strong quality and compliance orientation.

•   Effective stakeholder management and communication.

Skill Requirements

•   Excellent written and verbal English communication.

•   Confidence interacting with UK/Ireland stakeholders.

•   Understanding of UK business communication standards.

•   Ability to comprehend and communicate in a neutral or UK-preferred accent environment.

•   Client-facing and operational discussion experience is preferred.

2-4 years in Banking Operations, Asset Finance, Loan Processing, Lending Operations or Financial Services. Exposure to KYC, Quality, Servicing, Coding & Verification, Unit Stocking or BOSS Inputting is preferred.

•   Floor support and knowledge assistance.

•   New joiner mentoring and buddy support.

•   SOP adherence monitoring.

•   Trend analysis and error-reduction support.

•   Assistance during audits and process reviews.

Other Requirements