Senior Process Associate
India
Job Description
Senior Process Associate
Noida, Uttar Pradesh
Job Summary
- Candidate should be ok to any shifts and RTO
Roles & Responsibilities: OTC AR Collection, Cash Application & Deduction Analyst
- Accounts Receivable (AR) Collections Management
- Monitor customer overdue balances and aging reports.
- Conduct collection activities through calls, emails, and customer follow-ups.
- Negotiate payment commitments and resolve payment delays.
- Reduce DSO (Days Sales Outstanding) and improve cash flow.
- Escalate high-risk or delinquent accounts when necessary.
- Cash Application & Reconciliation
- Apply customer payments accurately and timely to open invoices.
- Investigate and resolve unapplied or unidentified cash receipts.
- Reconcile bank deposits, remittance advice, and customer accounts.
- Ensure accurate recording of cash transactions in ERP systems.
- Maintain high cash application accuracy and compliance standards.
- Deduction & Dispute Resolution
- Analyze customer deductions, short payments, and chargebacks.
- Validate deductions against contracts, pricing, promotions, and claims.
- Collaborate with Sales, Customer Service, Logistics, and Finance teams to resolve disputes.
- Process approved deductions and recover invalid claims.
- Track deduction trends and identify root causes.
- Customer Account Management
- Maintain strong relationships with customers to ensure timely payments.
- Respond to account inquiries and resolve billing discrepancies.
- Review credit exposure and payment behavior.
- Support customer account reconciliations and statement requests.
- Ensure adherence to company credit and collection policies.
- Reporting, Controls & Continuous Improvement
- Prepare AR aging, collection status, cash application, and deduction reports.
- Monitor KPIs such as DSO, Collection Effectiveness Index (CEI), and deduction resolution cycle time.
- Ensure compliance with SOX and internal control requirements.
- Identify process improvement opportunities to streamline OTC operations.
- Support month-end close activities and audit requests.
Key Skills
- Accounts Receivable & Credit Management
- Cash Application & Bank Reconciliation
- Deduction/Dispute Management
- ERP Systems (SAP / S4 Hana.)
- Analytical, Communication & Stakeholder Management Skills
Key Responsibilities
- Candidate should be ok to any shifts and RTO
Roles & Responsibilities: OTC AR Collection, Cash Application & Deduction Analyst
- Accounts Receivable (AR) Collections Management
- Monitor customer overdue balances and aging reports.
- Conduct collection activities through calls, emails, and customer follow-ups.
- Negotiate payment commitments and resolve payment delays.
- Reduce DSO (Days Sales Outstanding) and improve cash flow.
- Escalate high-risk or delinquent accounts when necessary.
- Cash Application & Reconciliation
- Apply customer payments accurately and timely to open invoices.
- Investigate and resolve unapplied or unidentified cash receipts.
- Reconcile bank deposits, remittance advice, and customer accounts.
- Ensure accurate recording of cash transactions in ERP systems.
- Maintain high cash application accuracy and compliance standards.
- Deduction & Dispute Resolution
- Analyze customer deductions, short payments, and chargebacks.
- Validate deductions against contracts, pricing, promotions, and claims.
- Collaborate with Sales, Customer Service, Logistics, and Finance teams to resolve disputes.
- Process approved deductions and recover invalid claims.
- Track deduction trends and identify root causes.
- Customer Account Management
- Maintain strong relationships with customers to ensure timely payments.
- Respond to account inquiries and resolve billing discrepancies.
- Review credit exposure and payment behavior.
- Support customer account reconciliations and statement requests.
- Ensure adherence to company credit and collection policies.
- Reporting, Controls & Continuous Improvement
- Prepare AR aging, collection status, cash application, and deduction reports.
- Monitor KPIs such as DSO, Collection Effectiveness Index (CEI), and deduction resolution cycle time.
- Ensure compliance with SOX and internal control requirements.
- Identify process improvement opportunities to streamline OTC operations.
- Support month-end close activities and audit requests.
Key Skills
- Accounts Receivable & Credit Management
- Cash Application & Bank Reconciliation
- Deduction/Dispute Management
- ERP Systems (SAP / S4 Hana.)
- Analytical, Communication & Stakeholder Management Skills
Skill Requirements
Other Requirements
Information at a Glance