Job Summary

• Process PO and non-PO invoices accurately and within agreed timelines, validating invoice details, supporting documents, coding and approvals before posting.
• Perform two-way and three-way matching; troubleshoot invoice discrepancies involving purchase orders, goods receipts, pricing, quantities and missing approvals.
• Investigate rejected, blocked and disputed invoices, identify the reason for each exception and follow through on corrective actions until resolution.
• Apply AP internal controls, including duplicate-invoice checks, approval validation and segregation of duties; maintain supporting evidence and assist with audits and compliance queries.
• Meet agreed SLAs for invoice processing, accuracy and query resolution; prioritize ageing invoices and payment-critical items and escalate unresolved dependencies promptly.
• Resolve invoice-related queries by coordinating with vendors, procurement, requestors and client stakeholders to obtain missing information and clear processing or payment blocks.
• Apply analytical problem-solving and root-cause analysis to recurring invoice errors; recommend practical corrective actions to reduce rework, backlog and resolution time.
• Troubleshoot ERP invoice-processing errors within defined procedures and coordinate with the team lead or system support for issues requiring additional access or technical intervention.
• Follow AP standard operating procedures and document invoice exceptions, investigation findings, stakeholder follow-ups and resolution actions to maintain a clear audit trail.
• Maintain invoice-processing and resolution trackers, reporting pending items, ageing, recurring issues and escalation status to the team lead.

Key Responsibilities

• 2–4 years of relevant Accounts Payable / Procure to Pay experience, with hands-on exposure to invoice processing, troubleshooting and invoice exception resolution.
• Demonstrated ability to process invoices independently, investigate discrepancies and manage assigned resolution queues; SME or people-management experience is not required.
• Sound accounting knowledge of AP entries, invoice coding, credit notes and vendor reconciliations, with an understanding of invoice-processing controls.
• Practical knowledge of PO and non-PO invoice processing, two-way/three-way matching, approval workflows, payment terms and resolution of blocked or disputed invoices.
• Working experience in Oil and Gas, Supply Chain Operations (rail, Trucking, Marine) or Heavy Industries company will be preferred
• Practical understanding of ERP-based AP workflows, invoice validation, payment terms and transaction troubleshooting.
• Proficiency in MS Excel, including pivot tables, lookup functions and data analysis for reconciliations, ageing and exception reporting.
• Strong attention to detail, ownership and prioritization skills, with the ability to coordinate effectively with stakeholders to resolve invoice issues.
• Strong written and verbal communication skills for vendor queries, stakeholder follow-ups, issue escalation and clear documentation of resolution actions.
• Strong analytical and problem-solving skills, with the ability to investigate root causes, prioritize exceptions and drive corrective actions independently.
• Working experience of SAP is must
• Experience in helpdesk and Service Now experience will be an added advantage

Skill Requirements

Education Requirement - B. Com / M. Com

Other Requirements