Job Summary

Overview of role, purpose, and scope

The supervisor’s main objective is to achieve the targets for his/her group.  It is an operational (hands on) role that also encompasses building and managing key relationships with both internal and external customers whilst ensuring that all activity is managed within the scope of internal and sarbox controls.

Key components of success will include:

• Achievement of monthly/quarterly targets and SLAs
• Regular communication to Operations Manager 
• Ability to drive and motivate a team to achieve targets set.
• Robust escalation process.
• Resilient under pressure and ability to quickly adapt to unforeseen work demands.

Key Responsibilities

• This individual shows consistent discipline to learn and build their competence and      confidence.
• The user feeds on new experiences and building their knowledge and expertise. They seek information and immerse themselves in learning opportunities
• Their work effort is disciplined and consistent. They desire achievement without confusion or mistakes
• This person contributes to team goals, is available and willing to help their peers and fully participates in team activities
• This individual shows consistent discipline to learn and build their competence and confidence. They perform job tasks with ease and precision
• Signed Order packets are reviewed and processed within the same day
• Emails are responded to in less than 4 hours
• Order Packets queries are followed-up with Sales Rep / Managers on a frequent basis
• All deals are reviewed prior to invoicing to ensure that Core has everything needed to recognize revenue in the proper period
• Lease approval applications are submitted to leasing company in less than 2 hours
• Buyout Requests are responded to Sales team within 2 hours
• Deals are submitted to the leasing company within 24 hours from the date of invoicing
• Candidate should be flexible to work in any shift
• Demonstrable experience of relevance to Manager role, with 10+ years of experience.
• University Level education (desirable)
• Proven track record in meeting targets and SLA’s.
• PC literacy, particularly in MS Office (Windows NT).
• Demonstrate a customer focused orientation
• Strong negotiation skills
• Excellent analytical and problem solving skills.
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Skill Requirements

Skills & Knowledge:

• Excellent analytical and problem solving skills.
• Ability to work own initiative
• Financial & commercial awareness / good numerical skills.
• Strong people management skills
• Ability to manage upwards
• Strong organizational skills

Attributes:

• Fluency in (specific language), both written and verbal.
• Ability to work closely with customers & providing solutions to their problems.
• Committed approach to team work.
• Resilient under pressure and able to quickly adapt to unforeseen work demands.
• Self-motivated and willing to learn new skills
• Adaptable to a changing environment
• Able to control interactions with customers using persuasion and influencing skills

Results / Target driven

Other Requirements