Senior Product Specialist
India
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Job Description
Senior Product Specialist
Noida, Uttar Pradesh

Job Summary

Product Manager and Solution Analysts B2C :

Product Manager for Salesforce Marketing Cloud (SFMC), the Group's official candidate outreach platform, with main focus on MMMHub – the internal messaging hub built on SFMC that enables digital products and business units to send GDPR-compliant transactional SMS, email, push and WhatsApp messages.

Key Responsibilities

•Own the product vision, roadmap and backlog for SFMC and MMMHub
•Onboard digital products, countries and new use cases to MMMHub
•Gather, analyse and prioritise requirements; translate them into user stories and features
•Act as main link between business, digital product teams, developers and SFMC specialists
•Lead agile delivery: sprint planning, testing / UAT, releases and post-release follow-up
•Ensure GDPR, security and compliance of all communications

Define and monitor product KPIs; manage the ServiceNow request pipeline; maintain product documentation

Skill Requirements

3–7 years in product management of marketing automation platform, ideally on SFMC

•Proven product management / product ownership of SFMC
•Strong understanding of SFMC capabilities and API-based integrations
•Agile / Scrum delivery, backlog management and requirement writing
•Stakeholder management in a global, multi-country environment

Other Requirements

•Salesforce Marketing Cloud certification(s); Marketing Cloud Next / Data Cloud
•Transactional messaging (SMS, push, WhatsApp Business API), GDPR, ServiceNow
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.