•Represent business and user needs across markets, translating operational challenges into requirements, priorities and outcomes with Product Managers.
•Develop and maintain business cases and value propositions for new capabilities and significant enhancements.
•Define KPIs, baselines and targets where appropriate; monitor and report adoption, engagement, efficiency and business impact after launch.
•Lead business readiness, rollout and market communications, addressing local requirements and dependencies with change, training and operational teams.
•Drive adoption and resolve barriers with markets and Product Managers.
•Use recruiter, candidate and market feedback to inform roadmaps, improve processes and increase product value.
•Support testing and business validation against agreed requirements before wider rollout.
•Connect country, regional and global stakeholders with product teams, and support governance with evidence of demand, adoption and realised value.