Job Summary

Role Service Delivery Manager Testing COE
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field 15+ years of experience in IT delivery, with at least 5 years in testing leadership roles.
Key Skills 
· Software Testing · Large Testing Program Management · Drive transformation initiatives · Deliver highquality, timely, and costeffective testing solutions aligned with client expectations and organizational goals · Proven experience managing offshore teams and global delivery models. · Strong understanding of Agile, DevOps, and test automation frameworks. · Excellent communication, stakeholder management, and problemsolving skills.

JD 
Strategic Leadership  Governance

· Define and implement delivery strategies for offshore testing engagements.

· Drive governance and reporting frameworks for client and internal stakeholders.

· Drive continuous improvement initiatives across testing processes and

methodologies.

Project  Program Management

· Oversee endtoend delivery of multiple testing projects across domains functional,

automation, performance, security.

· Ensure adherence to SLAs, KPIs, and quality benchmarks.

· Manage risks, dependencies, and escalations proactively.

· Manage PL

Team Management  Capacity Planning

· Build and lead highperforming offshore testing teams.

· Conduct resource planning, hiring, onboarding, and performance management.
· Foster a culture of accountability, collaboration, and innovation. Client Engagement  Communication · Act as the primary point of contact for client delivery discussions. · Facilitate regular status updates, reviews, and feedback loops. · Ensure alignment with client expectations and contractual obligations. Process  Quality Assurance · Implement best practices in test management, automation, and DevOps integration. · Ensure compliance with industry standards e.g., ISO, CMMI, GDPR. · Drive test maturity assessments and process audits. Technology  Tools Enablement · Promote adoption of modern testing tools e.g., Selenium, JIRA, TestRail, Tosca. · Support integration with CICD pipelines and cloudbased testing platforms. · Evaluate and implement new technologies to enhance delivery efficiency. · Participate and drive transformation initiative.

Key Responsibilities

1. Develop and implement program management strategies to ensure successful delivery of projects
2. Utilize agile methodology to manage projects, facilitate scrum meetings, and drive continuous improvement
3. Monitor project progress, identify risks and issues, and implement mitigation plans to ensure project timelines are met
4. Collaborate with stakeholders to define project scope, goals, and deliverables
5. Lead and mentor project managers and teams to enhance performance and meet project milestones
6. Conduct regular project reviews and report on project status to senior management
7. Drive a culture of accountability, transparency, and collaboration within the project teams
8. Ensure adherence to quality standards, best practices, and compliance requirements in project execution
9. Continuously assess and improve project management processes to optimize efficiency and delivery quality

Skill Requirements

1. Proven experience in program management with a focus on delivering complex projects
2. In-depth knowledge and practical experience in agile methodology and frameworks (scrum, kanban, etc.)
3. Strong leadership skills with the ability to motivate teams and drive results
4. Excellent communication and interpersonal abilities to engage with stakeholders at all levels
5. Strategic thinking and problem-solving skills to address project challenges effectively
6. Proficiency in project management tools and software for planning, tracking, and reporting
7. Ability to prioritize multiple demands in a fast paced environment and adapt to changing priorities

Other Requirements

1.Project Management Professional (PMP) and Agile certifications such as Certified Scrum Master (CSM) or Agile Certified Practitioner (PMIACP) are preferred