Job Summary
SAP Sales Cloud Functional Engineer Location: Bangalore Signify is amid the design, build and deployment of a global greenfield S/4HANA solution. To support the deployment and ensure stable operations and continuous optimization, we are establishing a global application maintenance organization. The SAP Sales Cloud Functional Engineer is responsible for operational support in S/4 HANA deployments and supporting and optimizing SAP Sales Cloud solutions in a post go-live application maintenance environment. Collaborates within a global team and works closely with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient sales processes. The role focuses on functional support, issue resolution, system stability and operational effectiveness. Key Areas of Responsibility Support Sales Business Process Owners, key users and project teams in maintaining SAP Sales Cloud solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level. Provide functional support across core Sales Cloud processes including Lead Management, Opportunity Management, Account & Contact Management, Activity Management, Visit Planning, Sales Quotations, Forecasting and Territory Management. Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels. Conduct impact analysis and testing to support quality delivery of changes and enhancements. Support Sales Cloud processes with strong integration across SAP S/4HANA, SAP ECC, Customer Master, Pricing, Order-to-Cash and other integrated business applications. Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day sales operations. Support business-critical sales processes ensuring continuity and timely issue resolution. Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness. Critical Experiences and Skills Bachelor’s or Master’s degree preferably in Engineering, Information Technology, Business Administration or a related field. Hands-on experience configuring and supporting cloud sales functionalities, including Lead-to-Cash workflows, custom business objects, multi-channel communication routing, Page Layouts, and standard integration flows via SAP CPI. Strong functional understanding of SAP Sales Cloud including Lead Management, Opportunity Management, Account & Contact Management, Activities, Visits, Quotations, Forecasting and Territory Management. Experience working in a global application maintenance support or production support environment including stakeholder management and cross-functional collaboration. Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions. Experience supporting business-critical sales operations. Good understanding of integration with SAP S/4HANA, SAP ECC and other enterprise applications. Knowledge of SAP Service Cloud is a strong advantage. SAP certification in SAP Sales Cloud is an advantage. Ability to work effectively in a global, complex and highly integrated business environment. Grading Differentiators Good knowledge of SAP Sales Cloud functional processes and incident management practices. Operates independently within assigned functional scope and delivers with limited supervision. Able to resolve moderately complex
Key Responsibilities
2. To create work plans| monitor and track the work schedule for on time delivery as per the defined quality standards.
3. To Identify potential risks and issues that may impact project timelines or quality and accordingly develop mitigation strategies / contingency plans to address risks.
4. To lead and empower a dynamic development team by boosting their technical skills, improving productivity, and fostering a collaborative high-performance culture.