Job Summary
Key Responsibilities
Role responsibilities: Program Planning & Delivery · Own and maintain the overarching Program Plan, including an integrated plan spanning the target operating model, business case, product development, implementation activities and delivery timelines. · Ensure alignment between business requirements, functional designs and program deliverables, with clear visibility of dependencies and interdependencies across the wider change portfolio. · Act as the central coordination point for workstream leads, consolidating inputs into a cohesive and deliverable end-to-end plan. Target Operating Model (TOM) Oversight · Provide oversight and integration of the Target Operating Model, ensuring alignment with program objectives, timelines and dependencies. · Work closely with the Operations Manager (Australia), who leads the development and delivery of the Target Operating Model, to ensure a cohesive approach across all workstreams. · Ensure all capability models and ‘to-be’ processes are clearly documented, reviewed and formally approved. · Collaborate with underwriting, claims and other core functions to ensure products are clearly defined and operationally supportable at go-live. Stakeholder & Sponsor Engagement · Partner closely with the Program Sponsor and key stakeholders to ensure strategic alignment and delivery against agreed objectives. · Maintain regular engagement with stakeholders across GSI, Great Lakes and IT to ensure delivery plans are aligned and executed in line with business timelines. · Establish and deliver a robust communications plan to ensure all stakeholders are informed, aligned and engaged throughout the program lifecycle. · Liaise with senior leadership (including Group COO, Head of Change and Head of IT) on budget, resourcing and delivery priorities. Governance, Risk & Controls · Design, implement and own a robust governance framework, ensuring proactive management of risks, issues, dependencies, change requests, milestones and budget. · Identify, document and manage program risks, issues and dependencies, ensuring appropriate mitigation plans are in place and executed. · Ensure effective escalation and resolution of conflicts and challenges, maintaining a culture of integrity and collaboration. Cross-Portfolio Alignment · Engage with stakeholders across the Change Portfolio to identify cross-project dependencies, agreeing clear ownership and deliverables. · Ensure alignment between program deliverables and the wider strategic change agenda. Delivery Oversight & Resourcing · Lead and oversee program resources, including Project Managers and Business Analysts, ensuring an effective delivery structure and operating rhythm across the UK and Australia. · Establish effective ways of working across geographically dispersed teams, ensuring clarity of roles, responsibilities and accountability. Third-Party & Vendor Management · Work collaboratively with third-party providers, IT and Procurement to ensure vendors deliver in line with contractual obligations and statements of work. Regional Delivery Alignment (Australia) · Work day-to-day with the Program Sponsor and Operations Manager in Australia to ensure strategy remains current and deliv
Skill Requirements
Required knowledge, skills and experience: · Significant and demonstrable Program Management experience · Demonstrable experience and knowledge of the Australian insurance market and other markets, including working with regulatory bodies · Understanding of business strategy and expansion planning at a Global level · Proven leadership skills and ability to drive decision making at an Executive level · Demonstrated experience working with stakeholders at an Executive level · Strong understanding of Regulatory Compliance across Insurance · Proven understanding of Project Management Methodologies (Agile, Scrum, Waterfall, hybrid approaches) · Excellent organisational, multi-tasking and time management skills · Strong analytical and problem-solving skills with the ability to translate into actionable recommendations · Strong written and verbal communication skills, including presenting · Ability to work in a fast-paced environment, manage multiple priorities, and adapt to change · Ability to balance big-picture thinking with attention to detail · Ability to simplify complexity and communicate with clarity · Creative thinker with strong problem-solving skills · Resilience and adaptability to business change · Ability to tailor communication approaches for different stakeholders and clients · Thrives in an environment of constant change · Knowledge of business analysis techniques and processes · Understanding of Data Security and Privacy across Insurance products · Experience working across Global Change and Transformation · Experience working within the APAC region Education and professional qualifications: University Degree, relevant professional qualification or demonstratable industry experience is requiredRequired knowledge, skills and experience: · Significant and demonstrable Program Management experience · Demonstrable experience and knowledge of the Australian insurance market and other markets, including working with regulatory bodies · Understanding of business strategy and expansion planning at a Global level · Proven leadership skills and ability to drive decision making at an Executive level · Demonstrated experience working with stakeholders at an Executive level · Strong understanding of Regulatory Compliance across Insurance · Proven understanding of Project Management Methodologies (Agile, Scrum, Waterfall, hybrid approaches) · Excellent organisational, multi-tasking and time management skills · Strong analytical and problem-solving skills with the ability to translate into actionable re