Senior Project Manager - Agile
India
Job Description
Senior Project Manager - Agile
Bangalore, Karnataka
Job Summary
- Production support management experience with ITIL certification or process experience
- Credit Card domain experience - issuance, authentication and TSYS-based credit card systems and knowledge to guide the team to resolve the incidents
Cloud based application support/ management experience – Preferably AWS/ Azure
Key Responsibilities
- Production support management experience with ITIL certification or process experience
- Credit Card domain experience - issuance, authentication and TSYS-based credit card systems and knowledge to guide the team to resolve the incidents
Cloud based application support/ management experience – Preferably AWS/ Azure
Skill Requirements
Job Description:
- Hands on experience in managing a production support program (10+ yrs)
- Ability to navigate through shifts, prepare Shift rooster, manage teams
- Experience of working through Digital programs/projects
- Cloud experience and monitoring on AWS/Azure is preferred
- Lead a team of engineers and L1/L2 support team members and engage with clients on right channels
- Manage communications and engage with third parties and manage escalations if any
- Experience in triaging and debugging issues in Credit Cards area is a plus
ITSM Certified is a plus
Other Requirements
1.Certification in Project Management (PMP) or Agile methodologies (e.g., Certified Scrum Master) are a plus.
Information at a Glance