Senior Project Manager
India
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Job Description
Senior Project Manager
Pune, Maharashtra

Job Summary

Manage end-to-end delivery operations for enterprise applications (ServiceNow, Power Platform), ensuring SLA adherence and quality delivery

Drive operational governance, demand tracking, and service delivery performance across multiple teams

Act as single point of contact for operational activities, ensuring alignment between business, delivery, and support teams

Key Responsibilities

Oversee day-to-day operations for ServiceNow and Power Platform environments
Ensure smooth functioning of:
Incident management
Service requests
Change management
Drive continuous service improvement initiatives
Demand & Resource Management
Govern and Manage:
ServiceNow modules (ITSM / ITOM / HRSD etc.)
Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Ensure:
Platform stability
Performance monitoring
Compliance with standards
Act as operations SPOC for client and leadership interactions
Conduct:
Weekly / monthly governance calls
Status reporting
Provide insights on:
Delivery performance
Risks & escalation management
Performance & KPI Tracking:
Monitor SLA / KPI adherence
Incident resolution timelines
Resource utilization
Drive improvements in:
Efficiency
Productivity
🔹 7. Team Leadership & Coordination
Lead cross-functional teams:
Support teams
Developers
Platform admins
Ensure collaboration across:
ServiceNow
Power Platform
Delivery / PMO

Skill Requirements

1. Strong exp in Operations Management / Service Delivery
2. Hands-on exposure to ServiceNow platform (ITSM / ITOM / HRSD), Microsoft Power Platform (Power Apps, Power Automate, Power BI)
3. Experience in Incident / Change / Problem management, Stakeholder Management

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.