Senior Site Reliability Engineer Lead
India
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Job Description
Senior Site Reliability Engineer Lead
Pune, Maharashtra

Job Summary

The Senior Support Lead in Site Reliability engineering (SRE) will be responsible for overseeing the support and reliability operations within the organization. This role will focus on ensuring the stability, performance, and efficiency of the systems while leading a team of support engineers to provide exceptional service.

Key Responsibilities

1. Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.
2. Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.
3. Develop and maintain support documentation, standard operating procedures, and best practices for the support team.
4. Identify opportunities for automation and implement tools to streamline support processes.
5. Monitor system performance and provide recommendations for improvements to optimize system reliability.
6. Participate in on call rotations to address critical incidents and ensure 24/7 system availability.
7. Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

Skill Requirements

o Need staff at L7 and L8 level ; India and Dublin shift (7 am to 3 pm and 3 to 11pm)
o The skillset is purely for Prod support (ITSM process experience), with SRE mindset (problem solving skills)
o Good Communication skills – as there is need to resolve the issues by collaborating across different teams
o Need basic Shell scripting knowledge
o Need DB skills (Joins and queries to analyse data)
o Need Splunk knowledge - querying and graph creation for analysis and problem solving
o Tech stack in app landscape: Jenkins, AWS, Pivotal Cloud Foundry (PCF), Postgres, Oracle, Casandra, Kafka, Amazon Cloudwatch
o Applications are related to Authorization and Clearing ; domain knowledge would be a plus but not mandatory.

Other Requirements

1.Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.