Senior Site Reliability Engineer Lead
Brazil
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Job Description
Senior Site Reliability Engineer Lead
Sao Leopoldo, Rio Grande do Sul

Job Summary

As a Site Reliability Engineer at Staples, you will collaborate with a business-critical team of engineers responsible for the B2B and B2C sites performance and availability of one of the top eCommerce companies in the United States. You will be a key contributor to the success of our Public Cloud Adoption initiative. This program will drive critical technology and tangible business value utilizing the latest cloud technologies. We are looking for a highly motivated and experienced Site Reliability Engineering lead who wants to grow their career and work with cutting-edge tools and technologies. The Senior Site Reliability Engineer must have a proven track record of supporting B2B, B2C sites and their integrations, both on-premises and in the public cloud, with demonstrated expertise in related technologies. We are looking for an experienced full-stack engineer who wants to innovate, automate, and transform the enterprise. 

Key Responsibilities

Duties & Responsibilities

•             Engage and collaborate with cross-functional Product, Engineering, Security, Operations, Infrastructure teams and Vendors to improve MTTD and MTTR

•             Design, develop, and implement infrastructure & application monitoring to ensure optimal platform availability and performance

•             Research, analyze and recommend approaches for solving challenging operational issues

•             Develop and maintain robust knowledge documentation for the Site Reliability Engineering team and its partners

•             Proactively perform analysis and identify opportunities to innovate, automate, improve efficiency, and achieve cost savings

Skill Requirements

Bachelor’s degree in Computer Science or related field with continuous and progressive experience

•             Minimum of 5 years of related experience working with some of these technologies:

•             Application Performance Management and Monitoring tools such as New Relic, AppDynamics, SiteSpect, and Datadog

•             Infrastructure monitoring tools like Zabbix, and Prometheus

•             Databases eg: MongoDB, Oracle, Couchbase, Redis, MySQL

•             Frameworks such as Dust/Angular, Nodejs, Springboot

•             Log Analytics tools like Splunk, and ELK/Elastic

•             Digital experience tools like Fullstory

•             2 to 5 years of experience with Cloud Technologies, at least half of which should be on the Microsoft Azure platform

•             Strong hands-on experience with infrastructure and services (systems, network, cloud technology, provisioning, storage, etc)

•             Must have strong experience with programming in one or more scripting languages (Python, Azure CLI, or Powershell)

•             Hands-on experience with tool sets related to automation, orchestration, and managing infrastructure (Terraform, Puppet, Ansible, or Jenkins)

•             Experience with configuring, deploying, and administering infrastructure and application monitoring tools that assist in troubleshooting performance and stability issues in a cloud environment.

Other Requirements

Awareness of AI/ML applications in observability and incident response Familiarity with LLMs and AI-driven automation tools. Understanding of AI-enhanced anomaly detection and predictive analytics 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2026 totaled $14.7 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.