HCL Job Level

E1.2

Function/Domain

Soft Skills

Role Location

Chennai

Position

Lead Trainer – Soft Skills

Relevant Experience

6-8 years

Job Profile

• Role is positioned as a Subject matter expert for Soft Skills
• Key responsibility includes providing training and upskilling of resources hired as fresh graduates for multiple clients
• Content Development: Design and develop new training material and customize existing training material
• Design and develop the regular assessments to understand the effectiveness of the training conducted
• Track individual performance during and after the trainings and conduct refresher sessions basis training needs identified
• Stakeholder Management: Work closely with operations to address the key concern areas in operations arising from knowledge gaps
• You may also be required to contribute to core operations and participation in RFI/ RFP for potential customers on need basis
• Responsible for conducting training need identification and conduct refresher training sessions, basis need
• Must be able to create and publish training dashboards on a daily/ weekly/ monthly basis, as applicable

Required Profile/ Experience

• Experience in Soft Skills/ Behavioral training with expertise in voice and accent training.
• Good knowledge of MS Excel is mandatory
• Excellent Communication & writing skills.  Must be able to author well written email messages and contribute to updating any training material for team members. 
• Must be deadline oriented
• Excellent Team Player and Good Decision Making Skills
• Experience of working for and with International clients
• Should be an excellent team player with great interpersonal skills

Shift Time

• 12:30 PM – 10PM, IST

Education Requirement

• B.Com / M.Com / MBA Finance/ Graduate in any stream