Senior Support Engineer - IT Operations
India
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Job Description
Senior Support Engineer - IT Operations
Chennai, Tamil Nadu

Job Summary

The Level 2 Application Support role ensures stability, reliability, and performance of critical insurance data and scheduling platforms. The role supports business-critical batch processing, data integration, and analytics workloads.

Key Responsibilities

  • Provide Level‑2 support for batch scheduling, data integration, and analytics platforms, ensuring timely job execution and issue resolution.
  • Creates Control-M jobs for all business requirements
  • Analyze data issues and resolve incidents related to Control‑M, Informatica, SQL, Databricks, Neoxam and Python‑based workflows.
  • Perform root‑cause analysis for job failures, data discrepancies, and performance issues across platforms.
  • Monitor batch schedules, data pipelines, and system health to meet SLA and regulatory requirements.
  • Coordinate with Level‑3 teams, infrastructure, and vendors for complex issue resolution.
  • Support change, release, and deployment activities with controlled execution and validation.

Skill Requirements

  • 2-4 years of enterprise application support experience in large-scale environments.
  • Strong expertise in Control‑M for batch scheduling and workload automation.
  • Proficient in SQL for data validation, analysis, and troubleshooting.
  • Hands-on experience with Informatica for ETL and data integration support.
  • Intermediate Python scripting skills for automation and monitoring.
  • Experience supporting Databricks workloads and analytics jobs.
  • ITIL-based incident, problem, and change management experience.

  • Preferred Experience

    • Experience supporting insurance or financial services applications.
    • Exposure to insurance batch cycles, regulatory reporting, and data reconciliation.
    • Knowledge of compliance-driven data processing and audit support.
    • Experience with enterprise analytics and reporting platforms in insurance environments.
    • Ability to work in globally distributed onshore-offshore support models.

Other Requirements

1. Itil Foundation Certification Is Recommended But Not Mandatory.
2. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.