Senior Support Engineer - Fab Services
United States
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Job Description
Senior Support Engineer - Fab Services
King, Washington

Job Summary

The Senior Support Engineer plays a crucial role in ensuring customer satisfaction by efficiently resolving client tickets in alignment with defined standards for time, cost, and quality. This position emphasizes technical proficiency in Fab Services, along with a commitment to continuous improvement, knowledge sharing, and process documentation to enhance service delivery.

Key Responsibilities

1. Troubleshoot And Resolve Client Tickets By Applying Advanced Knowledge Of Fab Services, Ensuring Adherence To Service Level Agreements For Timely And Effective Solutions.
2. Conduct Training Programs For New Team Members, Facilitating Their Understanding Of Fab Services Processes And Technologies To Enhance Team Competency.
3. Manage Knowledge Transition During Project Enhancements By Documenting Key Insights And Updates Related To Fab Services, Promoting Seamless Handover And Continuity.
4. Document All Defined Processes And Methods For Ticket Resolution And Troubleshooting Within Fab Services, Ensuring Clarity And Consistency In Service Delivery.
5. Stay Updated On The Latest Technologies And Trends In Fab Services, Leveraging This Knowledge To Improve Support Processes And Contribute To Team Discussions.

Skill Requirements

1. Strong Understanding Of Fab Services And Related Support Processes
2. Familiarity With Troubleshooting Methodologies And Ticketing Systems
3. Good Knowledge Of Documentation Practices And Process Standardization
4. Basic Understanding Of Customer Service Principles And Practices

Other Requirements

1. Optional But Valuable Certifications In It Service Management (E.G., Itil Foundation)
2. Recommended Certification In Relevant Fab Services Technologies Or Tools
Maximum Salary (US):  96000
Minimum Salary (US):  63000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.