Senior Support Engineer - Fab Services
India
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Job Description
Senior Support Engineer - Fab Services

Job Summary

The Senior Support Engineer plays a crucial role in ensuring customer satisfaction by efficiently resolving client tickets in alignment with defined standards for time, cost, and quality. This position emphasizes technical proficiency in Fab Services, along with a commitment to continuous improvement, knowledge sharing, and process documentation to enhance service delivery.

Key Responsibilities

1. Troubleshoot And Resolve Client Tickets By Applying Advanced Knowledge Of Fab Services, Ensuring Adherence To Service Level Agreements For Timely And Effective Solutions.
2. Conduct Training Programs For New Team Members, Facilitating Their Understanding Of Fab Services Processes And Technologies To Enhance Team Competency.
3. Manage Knowledge Transition During Project Enhancements By Documenting Key Insights And Updates Related To Fab Services, Promoting Seamless Handover And Continuity.
4. Document All Defined Processes And Methods For Ticket Resolution And Troubleshooting Within Fab Services, Ensuring Clarity And Consistency In Service Delivery.
5. Stay Updated On The Latest Technologies And Trends In Fab Services, Leveraging This Knowledge To Improve Support Processes And Contribute To Team Discussions.

Skill Requirements

1. Strong Understanding Of Fab Services And Related Support Processes
2. Familiarity With Troubleshooting Methodologies And Ticketing Systems
3. Good Knowledge Of Documentation Practices And Process Standardization
4. Basic Understanding Of Customer Service Principles And Practices

Other Requirements

1. Optional But Valuable Certifications In It Service Management (E.G., Itil Foundation)
2. Recommended Certification In Relevant Fab Services Technologies Or Tools
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.