Senior Support Engineer - IT Operations
India
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Job Description
Senior Support Engineer - IT Operations
Noida, Uttar Pradesh

Job Summary

Developer / SQL DBA /Platform Admin

(Epicor-Focused)

Minimum:

 3 – 5 years Epicor development & SQL

Advanced BAQs/BPMs/SSRS; Epicor specific SQL tuning

This role provides Epicor-focused development and SQL support, ensuring data integrity, performance, and reliable reporting without owning enterprise database infrastructure

Key Responsibilities

SQL Server DBA Skills (Epicor‑Focused)

  • SQL Server administration for Epicor databases
  • Backup, restore, and recovery management
  • Support for Epicor upgrades, patches, and environment refreshes
  • Troubleshooting blocking, deadlocks, and locking issues
  • Database performance tuning (queries, indexes, execution plans)
  • Monitoring database health, capacity, and growth
  • Coordinating database changes with release and change management

Does not own SQL Server Infrastructure, HA/DR architecture, or backup strategy design.

Epicor Development & Configuration Skills

Primary responsibility for BAQ, report, and database performance impacting Epicor users.

  • Break/fix support and minor enhancements
  • BAQ (Business Activity Query) development and optimization
  • Dashboard design, maintenance, and troubleshooting
  • BPM (Business Process Management) configuration and debugging
  • MES configuration and operational support
  • SSRS report development, modification, and support
  • Strong understanding of Epicor data structures and relationships

 

Operational & Collaboration Skills

  • Incident, problem, and change management support
  • Coordination with Epicor functional teams and technical admins
  • Documentation of configurations, queries, and reports
  • Support during month‑end, quarter‑end, and critical business cycles

 

Analytical & Professional Skills

  • Root‑cause analysis and troubleshooting
  • Attention to detail and data integrity
  • Ability to manage multiple priorities
  • Clear communication with technical and functional stakeholders

 

 

Skill Requirements

1. Strong Understanding Of Product Support Processes And Methodologies At L1, L2, And L3 Levels.
2. Familiarity With Ticketing Systems And Support Tools.
3. Basic Knowledge Of It Operations And Infrastructure.
4. Excellent Communication And Interpersonal Skills For Effective Customer Interaction And Team Collaboration.

Other Requirements

Analytical & Professional Skills

  • Root‑cause analysis and troubleshooting
  • Attention to detail and data integrity
  • Ability to manage multiple priorities
  • Clear communication with technical and functional stakeholders
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.