Senior Support Engineer - IT Operations
India
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Job Description
Senior Support Engineer - IT Operations
Bangalore, Karnataka

Job Summary

Core Skillset Requirements for All Options:

 

  • GCP Knowledge: In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
  • Cloud Concepts: Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
  • ITIL: Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
  • Production Support (L2 Perspective): Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
  • Communication Skills: Excellent written and verbal communication for internal and external stakeholders.

Key Responsibilities

Core Skillset Requirements for All Options:

 

  • GCP Knowledge: In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
  • Cloud Concepts: Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
  • ITIL: Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
  • Production Support (L2 Perspective): Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
  • Communication Skills: Excellent written and verbal communication for internal and external stakeholders.

Skill Requirements

Core Skillset Requirements for All Options:

 

  • GCP Knowledge: In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
  • Cloud Concepts: Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
  • ITIL: Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
  • Production Support (L2 Perspective): Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
  • Communication Skills: Excellent written and verbal communication for internal and external stakeholders.

Other Requirements

1. Itil Foundation Certification Is Recommended But Not Mandatory.
2. Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.