Senior Support Engineer - Kubernetes
United States
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Job Description
Senior Support Engineer - Kubernetes
Austin, Texas

Job Summary

The Senior Support Engineer for Kubernetes plays a crucial role in ensuring customer satisfaction by efficiently resolving technical issues related to Kubernetes environments. This position emphasizes the importance of quality and timely support, contributing to the organization's reputation for excellence in service delivery.

Key Responsibilities

1. Troubleshoot And Resolve Client-Reported Issues In Kubernetes Clusters By Applying Best Practices And Established Troubleshooting Techniques, Ensuring Minimal Downtime And Disruption To Services.
2. Provide Training Sessions For New Team Members On Kubernetes Fundamentals, Support Processes, And Tools, Fostering A Culture Of Continuous Learning And Development.
3. Conduct Knowledge Transition Sessions During Project Enhancements, Ensuring Smooth Handovers And Comprehensive Knowledge Sharing Within The Support Team.
4. Document All Operational Processes And Methods For Ticket Resolution And Troubleshooting, Creating A Comprehensive Knowledge Base To Enhance Team Efficiency And Response Times.
5. Stay Updated On The Latest Advancements In Kubernetes And Related Technologies, Leveraging New Knowledge To Improve Support Practices And Enhance Service Quality.

Skill Requirements

1. Strong Understanding Of Kubernetes Architecture And Its Components.
2. Familiarity With Containerization Concepts And Tools.
3. Basic Knowledge Of Devops Practices And Itsm Frameworks.
4. Proficiency In Monitoring Tools Related To Kubernetes For Performance Tuning.
5. Excellent Problem-Solving Skills And Attention To Detail.

Other Requirements

1. Certifications Such As Certified Kubernetes Administrator (Cka) Or Kubernetes Application Developer (Ckad) Are Optional But Valuable For This Role.
Maximum Salary (US):  99000
Minimum Salary (US):  59000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.