Senior Support Engineer
India
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Job Description
Senior Support Engineer
Bengaluru, Karnataka

Job Summary

Looking for a proactive L1 Application Support Analyst with 2–4 years of experience in production support. The ideal candidate should have hands‑on exposure to batch monitoring, first‑line incident handling, and basic troubleshooting across applications and monitoring platform.

Key Responsibilities

Key Responsibilities
Incident & Batch Monitoring
  • Monitor batches, jobs, and system health using tools such as AppDynamics, Autosys, Big Panda, and Splunk.
  • Perform initial triage and escalate issues to L2 when required.
  • Track incidents and ensure timely communication with stakeholders.
Operational Support
  • Provide L1 application support for business‑critical applications.
  • Validate application availability and basic functional checks.
  • Perform routine operational tasks and follow SOPs.
Service Management
  • Record and update incidents in ServiceNow.
  • Follow ITIL processes (Incident, Problem, Change Management).
  • Participate in on‑call rotation and provide support during off-hours.
Collaboration & Documentation
  • Coordinate with L2 teams, infrastructure teams, and SMEs for faster issue resolution.
  • Document user issues, known errors, and standard procedures.
Technical Skills Required
  • Monitoring Tools: AppDynamics, Autosys (basic), Big Panda, Splunk
  • Operating Systems: Basic Unix/Linux
  • Databases: Basic SQL knowledge (Oracle/MSSQL/MongoDB)
  • Ticketing: ServiceNow ITSM IM, CM
  • Process: Basic understanding of ITIL Framework
Preferred Qualifications
  • Strong analytical and problem‑solving mindset.
  • Good communication and documentation skills.
  • Ability to work in a fast‑paced environment and manage shifts/on‑call.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.