Senior Support Engineer
India
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Job Description
Senior Support Engineer
Pune, Maharashtra

Job Summary

We are seeking a PLM Support Engineer to provide L2-level application support for ENOVIA/3DEXPERIENCE platforms within a managed services environment.

Key Responsibilities

Provide L2 application support including Incident, Service Request and Problem Management.

Manage user provisioning, onboarding, permissions and security compliance.

Coordinate with L1 service desk.

Deliver incident reports and SLA tracking. Maintain knowledge base and support quarterly KM reporting.

Drive continuous improvement and automation initiatives.

Skill Requirements

ENOVIA / 3DEXPERIENCE support experience, PLM data model understanding, ITIL processes, user access management.

Exposure to Control-M, automation tools, multi-PLM environments, Amazon Connect.

Strong communication, coordination, and problem-solving ability.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.