Senior Support Engineer
United States
Apply now
Job Description
Senior Support Engineer
Others, Oregon

Job Summary

Repair assistance General Support:

• Intel users with hardware or applications issues can obtain support from EUC IT support technicians, where available.

• IT support technicians will adhere to Intel’s defined policies and processes previously informed to SUPPLIER for the end-to-end hardware and software lifecycle management of Intel End User computing hardware. The supported hardware includes (but is not limited to) laptop and desktop PCs.

Lab Compute Representative and sample site-specific scope covering Lab Compute includes the following typical activities:

• Lab environment server hardware, IFWI (Firmware, BIOS) and operating system support

• Break-fix coordination with Intel approved repair organizations • Deployment services / IMAC – lifecycle management

• Asset management and asset disposal including e-waste.

• Repair assistance General Support:

• Intel Lab owners/managers with hardware or operating system issues can obtain support from Lab Compute IT support technicians, where available.

• IT support technicians will adhere to Intel’s defined policies and processes previously informed to SUPPLIER for the end-to-end hardware and operating system lifecycle management of Intel Lab environment hardware. The supported hardware includes (but is not limited to) servers, network switches, and power distribution equipment.

Key Responsibilities

End User Computing (“EUC”) Representative and sample site-specific scope covering EUC includes the following typical activities:

• Client support of Intel End User Computing hardware and applications

• Locker inventory management

• Infrastructure (Server, switches, and other High Value Inventory HVI) inventory management

• Break-fix coordination with Intel approved repair organizations

• Deployment services / IMAC – lifecycle management of Intel End User Computing hardware • Asset management and asset disposal including e-waste.

  • Rack and stack of supported hardware

 

Skill Requirements

Deployment services / IMAC – lifecycle management of Intel End User Computing hardware 

Infrastructure (Server, switches, and other High Value Inventory HVI) inventory management

Locker inventory management

Other Requirements

null
Maximum Salary (US):  99000
Minimum Salary (US):  59000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.