Senior Support Engineer
Taiwan
Job Description
Senior Support Engineer
Taipei, Taipei City

Job Summary

Responsibilities:

  • PO placement for OSAT and invoice scrutiny and troubleshooting
  • PO placement for hardware and collateral, and invoice scrutiny and troubleshooting
  • Payment facilitation. 
  • Shipment reconciliation with suppliers and logistics management.
  • Assets monitoring and management
  • Data reconciliation and analysis for production
  • Transaction reconciliation
  • Other duties as assigned

Qualifications:

  • Bachelor’s degree in supply chain management, industrial engineering, or a related field
  • 5+ years of experience in procurement, planning, or manufacturing
  • Strong understanding of production or supplier management
  • Experience in managing multi-function tasks
  • Excellent communication and  interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Proficiency in Google workspace and project management software

Fluent in Chinese and located in Taiwan

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.