Senior Support Engineer
United States
Apply now
Job Description
Senior Support Engineer
San Jose, California

Job Summary

Job Description: Robot Maintenance Support
Job Title: Robot Maintenance Support Engineer
Location: Mountainview, CA (On-site)
Role Overview:
We are seeking a hands-on Robot Maintenance Support / Test Engineer. You will ensure the
daily health, maintenance, and uptime of our robot fleet and manage deployments of any and all
new software configuration updates that are being pushed to the wider fleet. The mission is to
keep every robot in working condition through rapid proactive inspections, troubleshooting and
repair while also maintaining the appropriate software / firmware configurations. You will be
assigned to troubleshoot and repair as soon as a support bug has been made. You will be
proactive in attending meetings related to upcoming deployment configs and communicating
with the rest of the team how any changes may affect their work.

Key Responsibilities

● Monitor the fleet health dashboard in real-time and immediately start working on a robot
that needs repair .
● Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints),
electrical (e.g., harnesses, sensors), or software (e.g. script execution).
● Perform component replacements (e.g., hot-swapping batteries or replaceable
components) to return the robot to service
● Provide status updates to assigned leads, program stakeholders and engineering teams
about the progress and any challenges being faced
● Document the root cause and repair steps in a defect management system and to help
prevent recurring failures.
● Track and support to improve individual and team’s key performance indicators (KPI) -
Fleet Uptime, Mean time to respond (MTTR) and Mean time to troubleshoot (MTTT)
● Strictly follow safety and information security policies
● Attend training sessions on new tools and techniques and help train new staff
● Report to work on assigned time to the assigned lead and be open to support weekend
work as and when required
● Provide support in morning shift starting at 6 AM or afternoon shift starting at 2 PM or
regular working hours starting at 9 AM.

Skill Requirements

BS in Mechanical, Robotics, or Mechatronics Engineering, with an understanding of
basic Linux commands
● Experience in diagnosing mechanical problems, electrical faults and basic software
issues
● Ability to handle fast paced and high pressure work environments
● Ability to navigate a large facility and lift up to 50 lbs robot frames
● Excellent problem solving, documentation and communication skill

Other Requirements

flexibility to work over the weekend as additional requirement.
Maximum Salary (US):  99000
Minimum Salary (US):  59000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.