Senior Support Engineer
India
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Job Description
Senior Support Engineer
Chennai, Tamil Nadu

Job Summary

Job Description – Informatica MDM Application Support Engineer

Experience: 3 to 8 Years

Job Summary

Seeking an Informatica MDM Application Support Engineer to provide L2/L3 support for Informatica MDM applications, ensuring platform stability, data quality, incident resolution, and seamless business operations.

Key Responsibilities
Provide production support for Informatica MDM applications.
Troubleshoot and resolve application, data, and integration issues.
Support Match & Merge, Survivorship, Hierarchy Management, and Data Stewardship processes.
Perform SQL-based data analysis and issue investigation.
Monitor ETL workflows and data interfaces.
Conduct root cause analysis (RCA) and implement preventive actions.
Coordinate with business users, data stewards, and development teams.
Support deployments, enhancements, and release activities.
Maintain support documentation and knowledge articles.
Ensure adherence to SLA and ITIL support processes.
Required Skills
Informatica MDM Hub
Informatica Data Director (IDD)
Match & Merge, Survivorship Rules
Informatica PowerCenter / IICS
SQL, Oracle, SQL Server
ServiceNow, Splunk
Incident & Problem Management
Linux/Unix fundamentals
Qualifications
Bachelor's degree in Computer Science, IT, or related field.
3+ years of Informatica MDM/Application Support experience.
Strong SQL and troubleshooting skills.
Experience in production support environments.
Preferred Certifications
Informatica MDM Certification
Informatica PowerCenter/IICS Certification
ITIL Foundation
Key Competencies
MDM Application Support
Data Analysis & Troubleshooting
Incident Management
Root Cause Analysis
Stakeholder Communication
Production Support

Role: Informatica MDM Application Support Engineer (L2/L3)
 Location: Offhsore
 Support Model: Business Hours / 24x7 Rotational Support (if applicable)

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.