Job Summary
Job Description – Informatica MDM Platform Support Engineer Job Title Informatica MDM Platform Support Engineer Experience 3 to 8 Years Job Summary We are seeking a skilled Informatica MDM Platform Support Engineer to provide operational support, maintenance, monitoring, and troubleshooting for enterprise Master Data Management (MDM) solutions built on the Informatica MDM platform. The candidate will be responsible for ensuring platform stability, resolving production issues, supporting data quality initiatives, and maintaining seamless integration between MDM and downstream applications. The ideal candidate should possess strong expertise in Informatica MDM Hub, data integration processes, database management, and production support operations. Key Responsibilities Production Support & Operations Provide L2/L3 support for Informatica MDM production environments. Monitor platform health, application performance, and batch job execution. Investigate and resolve incidents, service requests, and data-related issues within SLA timelines. Participate in on-call support and major incident management activities. Perform root cause analysis (RCA) and implement preventive measures. Informatica MDM Administration Support and maintain Informatica MDM Hub environments. Troubleshoot Hub Console, Batch Jobs, Match/Merge processes, and Data Steward workflows. Manage user access, security roles, and operational configurations. Support platform upgrades, patching, and release deployments. Data Management & Data Quality Analyze and resolve data quality issues. Support entity matching, survivorship, hierarchy management, and duplicate record resolution. Monitor data loads and validate master data processing. Work closely with Data Governance and Business Data Steward teams. ETL & Integration Support Support Informatica PowerCenter and Informatica Intelligent Cloud Services (IICS) integrations. Troubleshoot data ingestion and synchronization issues. Monitor workflows, mappings, sessions, and batch processes. Collaborate with application teams to resolve interface-related issues. Database Support Perform SQL analysis and troubleshooting. Support Oracle, SQL Server, or PostgreSQL databases used by Informatica MDM. Analyze performance bottlenecks and optimize query execution. Validate data consistency across source, hub, and target systems. Monitoring & Reporting Monitor system logs and alerts. Prepare operational and incident reports. Track platform availability and support KPIs. Maintain support documentation, SOPs, and knowledge articles. Required Technical Skills Informatica Technologies Informatica MDM Hub Hub Console Match & Merge Configuration Data Director Business Entity Services (BES) ActiveVOS (preferred) Informatica PowerCenter Informatica Intelligent Cloud Services (IICS) Databases Oracle SQL Server PostgreSQL Query Languages Advanced SQL PL/SQL (preferred) Middleware & APIs REST APIs SOAP Web Services JMS Messaging (preferred) Support & Monitoring Tools ServiceNow Splunk Control-M Dynatrace AppDynamics Operating Systems Linux/Unix Windows Server Scripting (Preferred) Shell Scripting Python PowerShell Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field. 3+ years of experience supporting Informatica MDM solutions. Strong experience with Informatica MDM Hub and Data Director. Hands-on experience with SQL and relational databases. Knowledge of data integration and ETL processes. Experience in production support environments. Strong
Key Responsibilities
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas