Job Summary
1. Service Desk Experience Should have international exposure.2. Should have worked in Voice process with excellent communication skills3. Ready for 24X7 support (night shift). Please add following pointers in continuation to the below Job description for GSD:Candidate should have good experience of active directory, antivirus, Office365, outlook and account management tools.Should have good troubleshooting skills for Windows 7, 8 and 10 OS and PC hardware / peripherals (including printers, docking stations).Should be flexible for rotational and night shifts.Should have good command over ServiceNow or relevant ticketing system.Should have good knowledge of RSA tokens, VPN and Citrix remote environments.
Key Responsibilities
1. Service Desk Experience Should have international exposure.2. Should have worked in Voice process with excellent communication skills3. Ready for 24X7 support (night shift). Please add following pointers in continuation to the below Job description for GSD:Candidate should have good experience of active directory, antivirus, Office365, outlook and account management tools.Should have good troubleshooting skills for Windows 7, 8 and 10 OS and PC hardware / peripherals (including printers, docking stations).Should be flexible for rotational and night shifts.Should have good command over ServiceNow or relevant ticketing system.Should have good knowledge of RSA tokens, VPN and Citrix remote environments.
Skill Requirements
1. Service Desk Experience Should have international exposure.2. Should have worked in Voice process with excellent communication skills3. Ready for 24X7 support (night shift). Please add following pointers in continuation to the below Job description for GSD:Candidate should have good experience of active directory, antivirus, Office365, outlook and account management tools.Should have good troubleshooting skills for Windows 7, 8 and 10 OS and PC hardware / peripherals (including printers, docking stations).Should be flexible for rotational and night shifts.Should have good command over ServiceNow or relevant ticketing system.Should have good knowledge of RSA tokens, VPN and Citrix remote environments.