Senior Support Engineer
Sweden
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Job Description
Senior Support Engineer
Skövde, Västra Götalands län

Job Summary

FG

Description

 

•    Provide end user support that is agreed upon
•    Provide information to end users in the event of operational disturbances
•    Act as action owner of the cases or orders they are assigned to
•    Assist Infrastructure and application operation Specialist when required
•    Drive the identification and escalation of problems in supported services and solutions
•    Experience from working with onsite support or similar
•    Previous experience from IT within manufacturing industry
•    Good experience in incident and problem process (ITIL)
•    Proficient in Swedish and English, both spoken and written
•    Swedish driving license mandatory

Key Responsibilities

Description
•    Provide end user support that is agreed upon
•    Provide information to end users in the event of operational disturbances
•    Act as action owner of the cases or orders they are assigned to
•    Assist Infrastructure and application operation Specialist when required
•    Drive the identification and escalation of problems in supported services and solutions
•    Experience from working with onsite support or similar
•    Previous experience from IT within manufacturing industry
•    Good experience in incident and problem process (ITIL)
•    Proficient in Swedish and English, both spoken and written
•    Swedish driving license mandatory

Skill Requirements

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.