Senior Support Lead (DPO)
Brazil
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Job Description
Senior Support Lead (DPO)
Sao Paulo, São Paulo

Job Summary

HCL Job Level

E1.2

Function/Domain

Finance/ Accounts Payable

Role Location

 

Experience

6+ Years

 

 

Job Profile

 

  • Hands on experience in AP end to end activities
  • Experience and understanding of ERP based F&A & Procurement BPO processes.
  • Resolve process discrepancies and provide appropriate resolution.
  • Interact with internal and external customers including Vendors to resolve complex queries
  • Excellent knowledge of MS Office applications
  • Good Accounting Knowledge and Basic Journal Entries
  • Drive identified projects / Lean six sigma initiatives within the process
  • Excellent communication & interpersonal skills
  • Make recommendations to enhance processes and boost ease and efficiency.
  • Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Responsible for maintaining overall SLA and KPI of the team
  • Point of contact escalation for any process issues
  • Leading all Monthly and Quarterly business reviews with the client

 

 

 

Required Profile/ Experience

 

  • Conversant with Source to Pay best practices & other methdologies
  • Good at managing all the complex situations at ease.
  • Excellent Cognitive, analytical skills and eye in details
  • Ability to work under pressure, priorities and Multitasking.
  • Team handling Capabilities / Demonstrate leadership.
  • Hands on experience in evaluating new process changes/technologies and provide fit gap study
  • Training need identification and sharing process updates to the team members.
  • Good in Risk assessment & evaluation skills
  • Demonstrate leadership skills

 

Education Requirement

 

  • B.Com/MBA (finance)

 

 

Key Responsibilities

HCL Job Level

E1.2

Function/Domain

Finance/ Accounts Payable

Role Location

 

Experience

6+ Years

 

 

Job Profile

 

  • Hands on experience in AP end to end activities
  • Experience and understanding of ERP based F&A & Procurement BPO processes.
  • Resolve process discrepancies and provide appropriate resolution.
  • Interact with internal and external customers including Vendors to resolve complex queries
  • Excellent knowledge of MS Office applications
  • Good Accounting Knowledge and Basic Journal Entries
  • Drive identified projects / Lean six sigma initiatives within the process
  • Excellent communication & interpersonal skills
  • Make recommendations to enhance processes and boost ease and efficiency.
  • Oversee and manage performance and service quality to guarantee customer satisfaction.
  • Responsible for maintaining overall SLA and KPI of the team
  • Point of contact escalation for any process issues
  • Leading all Monthly and Quarterly business reviews with the client

 

 

 

Required Profile/ Experience

 

  • Conversant with Source to Pay best practices & other methdologies
  • Good at managing all the complex situations at ease.
  • Excellent Cognitive, analytical skills and eye in details
  • Ability to work under pressure, priorities and Multitasking.
  • Team handling Capabilities / Demonstrate leadership.
  • Hands on experience in evaluating new process changes/technologies and provide fit gap study
  • Training need identification and sharing process updates to the team members.
  • Good in Risk assessment & evaluation skills
  • Demonstrate leadership skills

 

Education Requirement

 

  • B.Com/MBA (finance)

 

 

Skill Requirements

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.