Senior Support Lead (DPO)
United States
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Job Description
Senior Support Lead (DPO)
Santa Clara,California

Job Summary

The primary job purpose is to oversee and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while fostering a collaborative and motivated team environment.

Key Responsibilities

1. Overseeing And Managing The Support Team To Ensure High-Quality Service Delivery, Process Adherence, And Continuous Improvement.
2. Foster A Collaborative And Motivated Team Environment, Provide Regular Coaching And Feedback, And Drive Initiatives To Enhance Team Performance And Customer Satisfaction.
3. Maintaining Strict Adherence To Process Guidelines And Compliance, Implementing Continuous Improvement Strategies, And Conducting Regular Performance Reviews.
4. Address Team Issues And Concerns
5. Maintain A High Level Of Team Engagement And Performance.

Skill Requirements

Other Requirements
Maximum Salary (US):  0
Minimum Salary (US):  0
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.