Senior Support Lead - IT Operations
India
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Job Description
Senior Support Lead - IT Operations
Chennai, Tamil Nadu

Job Summary

The Level 2 Application Support role ensures stability, reliability, and performance of critical insurance data and scheduling platforms. The role supports business-critical batch processing, data integration, and analytics workloads.

Key Responsibilities

  • Provide Level‑2 support for batch scheduling, data integration, and analytics platforms, ensuring timely job execution and issue resolution.
  • Creates Control-M jobs for all business requirements
  • Analyze data issues and resolve incidents related to Control‑M, Informatica, SQL, Databricks, Neoxam and Python‑based workflows.
  • Perform root‑cause analysis for job failures, data discrepancies, and performance issues across platforms.
  • Monitor batch schedules, data pipelines, and system health to meet SLA and regulatory requirements.
  • Coordinate with Level‑3 teams, infrastructure, and vendors for complex issue resolution.
  • Support change, release, and deployment activities with controlled execution and validation.

Skill Requirements

  • 6-8 years of enterprise application support experience in large-scale environments.
  • Strong expertise in Control‑M for batch scheduling and workload automation.
  • Proficient in SQL for data validation, analysis, and troubleshooting.
  • Hands-on experience with Informatica for ETL and data integration support.
  • Intermediate Python scripting skills for automation and monitoring.
  • Experience supporting Databricks workloads and analytics jobs.
  • ITIL-based incident, problem, and change management experience.

  • Preferred Experience

    • Experience supporting insurance or financial services applications.
    • Exposure to insurance batch cycles, regulatory reporting, and data reconciliation.
    • Knowledge of compliance-driven data processing and audit support.
    • Experience with enterprise analytics and reporting platforms in insurance environments.
    • Ability to work in globally distributed onshore-offshore support models.

Other Requirements

1. Itil Foundation Certification Is Preferred But Not Mandatory.
2. Certifications Related To Product Support And Customer Service Management Are Optional But Valuable.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.