Job Summary
Key Responsibilities
Software Support Engineer
We are looking for a highly talented Software Support Engineer to join our team.
Provide SW Support for our product installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our product function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW and Computing.
• Functional support for SW issues: Contain all field escalations that don’t require code changes, Able to develop debugging dashboard for data analysis, support installations and SW upgrades, trouble shoot for site issues with local teams,
• Involvement in SW development: Take part in new feature reviews, hands-on verification wrt end user perspective, develop utilities or infra needed for the deployment, robust system performance in the field, faster trouble shooting and work with development and QA team for the including the same in the product
• Maintaining systems: Creating, manage and monitor the systems for inhouse servers.
• Ease of Deployment: Create solutions and strategies for easy deployment and management of software
• Monitoring: Monitoring the reliability, performance, and availability of software systems
• Automating: Automating tasks to improve the efficiency of servers and deployment of softwares
• Troubleshooting: Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases), Working with customers to troubleshoot issues and collect data on user experience
Some skills and responsibilities of SW support include:
• At least 5 years’ experience in Technical Support or a position of like Tier 3
• Proven experience in learning and understanding multi-disciplinary, large-scale systems
• Understanding development and operations
• Being familiar with production monitoring systems
• Experience in SW development / SW automation Infra development.
• Having attention to detail
• Having analytical and problem-solving skills
• Being able to collaborate with multi-functional teams
• Coding in Java, Python or very good hold of any scripting language
• Having technical writing skills
• Communicating with stakeholders to understand requirements.
• Staying updated with the latest developments and trends in the industry
Skill Requirements
Software Support Engineer
We are looking for a highly talented Software Support Engineer to join our team.
Provide SW Support for our product installed at customer sites around the world, working with global support functions, R&D, HW, and Application teams to make sure our product function as designed. This is a great opportunity to work with the leaders in the semiconductor industry, who constantly pushes the limits of technology that needs knowledge of SW and Computing.
• Functional support for SW issues: Contain all field escalations that don’t require code changes, Able to develop debugging dashboard for data analysis, support installations and SW upgrades, trouble shoot for site issues with local teams,
• Involvement in SW development: Take part in new feature reviews, hands-on verification wrt end user perspective, develop utilities or infra needed for the deployment, robust system performance in the field, faster trouble shooting and work with development and QA team for the including the same in the product
• Maintaining systems: Creating, manage and monitor the systems for inhouse servers.
• Ease of Deployment: Create solutions and strategies for easy deployment and management of software
• Monitoring: Monitoring the reliability, performance, and availability of software systems
• Automating: Automating tasks to improve the efficiency of servers and deployment of softwares
• Troubleshooting: Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, databases), Working with customers to troubleshoot issues and collect data on user experience
Some skills and responsibilities of SW support include:
• At least 5 years’ experience in Technical Support or a position of like Tier 3
• Proven experience in learning and understanding multi-disciplinary, large-scale systems
• Understanding development and operations
• Being familiar with production monitoring systems
• Experience in SW development / SW automation Infra development.
• Having attention to detail
• Having analytical and problem-solving skills
• Being able to collaborate with multi-functional teams
• Coding in Java, Python or very good hold of any scripting language
• Having technical writing skills
• Communicating with stakeholders to understand requirements.
• Staying updated with the latest developments and trends in the industry