Senior Support Lead - IT Operations
United States
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Job Description
Senior Support Lead - IT Operations
Santa Clara, California

Job Summary

We are seeking an experienced Epic Resolute Professional Billing (PB) Analyst with expertise in Claims Management, Charge Router, and Medical Coding to support and optimize professional billing workflows. The ideal candidate will have hands-on experience configuring and supporting Epic PB, managing claims processing, implementing charge routing solutions, and ensuring accurate coding integration. The role involves collaborating with revenue cycle, coding, and clinical teams to enhance billing operations, resolve production issues, and deliver system improvements while maintaining compliance with healthcare and Epic best practices.

Key Responsibilities

 

  • Configure and support Epic Resolute PB workflows.
  • Manage and troubleshoot claims processing and charge routing.
  • Collaborate with coding, billing, and operational teams to optimize revenue cycle processes.
  • Support system enhancements, testing, and issue resolution.

Skill Requirements

  • Strong experience with Epic Resolute Professional Billing (PB).
  • Hands-on experience with Claims Management, including claim edits, claim generation, and billing workflows.
  • Experience configuring and supporting Charge Router and charge routing workflows.
  • Knowledge of medical coding (ICD-10, CPT, HCPCS) and its integration with PB billing processes.
  • Experience in PB build, testing, troubleshooting, and production support.
  • Understanding of Revenue Cycle Management (RCM) workflows and end-to-end professional billing processes.
  • Epic Resolute PB certification is preferred.

Other Requirements

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Maximum Salary (US):  151000
Minimum Salary (US):  95000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.