Senior Support Lead - IT Operations
United States
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Job Description
Senior Support Lead - IT Operations
Santa Clara, California

Job Summary

HCL is looking for EPIC Analyst - Claims(Certified), who are ready to work in PST time zone.

Key Responsibilities

  • Analyst provides day-to-day application support for the Epic HB module, with a primary focus on incident and service request ticket work, system maintenance, and incremental optimization
  • This role supports revenue cycle operations by troubleshooting break/fix issues, maintaining existing build, and partnering with operational teams to ensure stable and efficient billing workflows
  • This is a non-implementation; non-project heavy role intended for an analyst who is comfortable working in a ticket driven support environment
  • Ability to support during weekend and after hours (Based on the need)

Skill Requirements

  • Active Epic Resolute Hospital Billing (HB)/ Professional billing / Claims Certification Required
  • 4-8 years of experience supporting Epic HB in a production or post go live environment
  • Handson experience with ticket-based support and troubleshooting
  • Working knowledge of hospital billing workflows, claims processing, and revenue cycle operations
  • Ability to follow established change control, testing, and documentation standards
  • Nice to Have Skills & Experience : EMR Skill, HL7, FHIR
Maximum Salary (US):  177000
Minimum Salary (US):  69000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.